In case the booking is made using credit card, guests are requested to carry the following documents at the time of Check in:
If the Credit card holder is the guest or one of the guests, then the credit card will have to be produced at the time of check in If the Credit Card holder is not one of the guests, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check in.
In addition to this, it is also required to produce a letter, signed by the credit card holder, authorizing the use of the credit card for the booking of the room. The letter should mention the names of the guests, date of travel, property and room type. This letter, along with the self-attested copy of the credit card will have to be submitted at Check In desk.
At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out.(CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).
In case the above documents are not produced by the guests, Lakes and Lagoons reserves the right to deny the reservation. In such case no refund will be given to the guest.
In case of erroneous/ inadequate /misleading information given while booking, Lakes and Lagoons reserves the right to cancel the booking without any intimation.
Guests are required to carry a valid identity proof and produce the same at the check In. Please bring along with you the same identity proof you have entered while booking for verification at the hotel.
Check In – Check Out
Check in time : 12.00 Noon
heck Out time : 09.30 a.m
We advise you to guarantee your reservation against Cash deposit, Service Voucher, Demand Draft or Credit Card payment at the time of booking.
The Way We Use Information
We use the information you provide about yourself when making a reservation only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when making a reservation only to confirm reservation or delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email address to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Our Commitment to Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How to Contact Us Should you have other questions or concerns about these privacy policies, please contact us at:
Lakes & Lagoons, DTPC Building, Pallathuruthy
Sanathanapuram P.O., Alappuzha, Kerala, Pin : 688 003
Tel: +91 477 2266842/ 843/ 844
E-mail: firstname.lastname@example.org / email@example.com
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The information We Collect
This notice applies to all information collected or submitted on the lakes lagoons website. You can join our mailing list to receive the latest updates & offers right in your mailbox. You can refer our website to friends, who you think will be interested in making a trip or staying at our property.
In the unlikely event of our inability to accommodate you despite your holding a guaranteed reservation we will arrange alternate accommodation & transport for you at our cost.
Cancellation before 30 Days before check in – Full Refund
Cancellation before 15 Days before check in – 75 % Refund
Cancellation before 7 Days before check in – 50% Refund
Cancellation less than 7 Days – NO Refund
No refund for reservation between 20th December to 10th of January
No Show Policy
In case of a NO SHOW of a guaranteed reservation Lakes & Lagoons reserves the right to levy Retention charges for one night.
In case of refund, bank transactions will be deducted from the above cancellation charges, In case of credit card transactions, refund will be done only to the same credit card.
Child up to the age of 5 years is totally complimentary when sharing the room with Adults.
Children between the age group of 6 to 12 years will be charged Rs.1000/- for Deluxe House Boat (Rs.1500/- for Lake Royal Premium House Boat) with extra bed & all meals and taxes.
All Children above the age of 12 years will be treated as adults will be charged Rs.2000/- for Deluxe House Boat (Rs.3000/- for Lake Royal Premium House Boat)with extra bed & all meals and taxes.